Because Help Should Always Be Within Reach
We believe in the small things that make a big difference. If it makes life feel better, it belongs on the shelf.
Support That Speaks For Itself
My New Favorite
★★★★★
Clean site, fast delivery, and I actually use what I bought. Rare these days.
- James T., Sydney
So Glad I Found This Shelf
★★★★★
Honestly one of the few stores that feels curated for real people. Not full of junk, just genuinely useful stuff.
- Sophie L., Gold Coast
Didn’t Expect Much
★★★★★
I wasn’t sure what to expect, but I’m so glad I gave it a try. Everything arrived fast and felt high quality. Love the whole experience.
- Emily T., Perth
Frequently Asked Questions
Who is The Helpful Shelf for?
We started The Helpful Shelf for people who love discovering simple, useful things. If it makes your day smoother, it belongs on the shelf.
Why “The Helpful Shelf”?
Because we believe every home needs a shelf full of things that make life better, that’s what we stand for.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at thehelpfulshelfstore@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AWST. We aim to respond within 24 hours during weekdays.
Our Mission
At The Helpful Shelf, we believe life runs smoother when the little things work like they should.
Our mission is to bring together simple, genuinely useful products that improve your day, thoughtfully chosen products that we think have earned their place on the shelf.
Fast, Free & Secure Shipping Australia Wide
We believe feeling better shouldn’t be complicated. That’s why every Balance Patches order comes with fast, free shipping. Each patch is carefully packed and delivered to your door so you can start feeling more balanced, calm, and in control without the wait.